In today’s fast-paced business world, having a reliable and efficient communication system is essential. Voice over Internet Protocol (VoIP) phone systems have become increasingly popular, offering numerous benefits over traditional analog phone systems. In this article, we will explore why VOIP phone systems are better and why managed services providers (MSPs) should offer VOIP phone solutions to their clients.

What is VoIP?

VoIP is a technology that allows voice communication to be transmitted over the internet, rather than traditional telephone lines. With VoIP, calls are made using a broadband internet connection, eliminating the need for physical phone lines. It also eliminates the long distance charges that are associated with traditional telephone lines and gives your business the flexibility and control on how calls are routed.

Advantages of VoIP service vs. traditional telephony

There are several reasons why VoIP phone systems are better than analog phone systems:

Allworx Happy Phone User
  • Cost-effective: VoIP phone systems are typically less expensive than analog phone systems, as they use the internet to transmit calls, which eliminates the need for physical phone lines.
  • Scalable: VoIP phone systems are easily scalable, allowing businesses to add or remove phone lines as needed, without incurring additional costs.
  • Improved call quality: VoIP phone systems offer improved call quality, as calls are transmitted over the internet, eliminating the need for analog phone lines that can become congested and lead to poor call quality.
  • Flexible: VoIP phone systems are highly flexible, offering features such as call forwarding, voicemail, and call conferencing, all of which can be easily managed from a single location.
  • Increased productivity: VoIP phone systems offer increased productivity, as they allow employees to work from anywhere with an internet connection, eliminating the need to be tied to a physical location.

Cloud VoIP

  • Make and receive calls on any internet-connected device
  • Affordable end user devices such as a headset
  • Quick and easy to add or remove users/extensions
  • Extensive features like call queues, call routing, and call forwarding
  • Affordable domestic and international plans
  • Real-time call performance monitoring

Traditional Telephone Service

  • Limited to hardwired desk phone
  • Expensive to purchase, install, and upgrade hardware
  • Scaling requires installation of new hardware
  • Extra costs for additional business features
  • Generally more expensive, unpredictable costs, especially on international calls
  • Difficult and time-consuming to troubleshoot issues

Why MSPs Should Offer and Support VoIP Phone Solutions

Managed services providers (MSPs) play a critical role in helping businesses to meet their communication needs. VoIP phone systems are in high demand as businesses seek to improve their communication systems and increase productivity. Your MSP should have a clear and thorough knowledge of VOIP phone systems, and know which platforms work best in your situation.

We are partners with several VoIP platforms and have implemented phone systems all around the Gulf Coast. Let us tailor a VoIP phone system that meets your business needs today!